Refund policy

Laurel Harbor Group LLC
RETURN & REFUND POLICY
Effective Date: September 3, 2026 | Website: mc13c0-8m.myshopify.com

Business Name: Laurel Harbor Group LLC
Store Domain: mc13c0-8m.myshopify.com
Address: 1050 Walnut St Suite 340, Boulder, CO 80302, United States
Customer Care: HeidingerNorkaitis247@hotmail.com

At Laurel Harbor Group LLC, we take great pride in curated home decor pieces—including wall hangings,
tabletop ornaments, decorative vases, wind chimes, and artisanal crafts. We want you to be completely
delighted with your purchase. If for any reason you are not entirely satisfied, we are here to help.
1. RETURN WINDOW
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a
return.
2. ELIGIBILITY CRITERIA FOR RETURNS
To be eligible for a return, your item must meet the following conditions:
The item must be in its original, unused condition, free of wear or damage.
The item must be in its original packaging, including all tags, protective padding, boxes, and accessories
(e.g., hanging hardware, vase inserts).
You must provide a valid receipt or proof of purchase.
3. FRAGILE & SPECIAL HANDLING ITEMS
Many of our products—such as ceramic/glass vases, delicate wind chimes, and fragile tabletop sculptures—
require careful handling. Please ensure these items are securely packaged in their original protective
materials when returning to avoid damage during transit. Items returned damaged due to insufficient
packaging may not be eligible for a full refund.
4. HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Contact our Customer Support team at HeidingerNorkaitis247@hotmail.com with your Order Number,
product details, and the reason for return.

If your return request is accepted, we will provide you with shipping instructions and the return mailing
address.
Please note: Items sent back to us without prior return approval will not be accepted.
5. DAMAGES AND ISSUES UPON DELIVERY
Please inspect your order immediately upon reception. If an item is defective, damaged in transit, or if you
received the wrong item, contact us within 48 hours of delivery at HeidingerNorkaitis247@hotmail.com.
Please include clear photographs of the damaged product and outer packaging so we can evaluate the issue
and arrange a prompt replacement or full refund.
6. NON-RETURNABLE / EXCEPTIONS
Certain types of items cannot be returned:
Customized or personalized home decor products.
Final sale or clearance items.
Gift cards.
7. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
8. SHIPPING COSTS FOR RETURNS
Customer Choice / Remorse: If you are returning an item due to personal preference, change of mind, or
size choice, you will be responsible for paying the return shipping costs. Shipping fees are non-refundable.
Defective or Damaged Items: If the return is due to our error or a damaged/defective product, Laurel
Harbor Group LLC will provide a prepaid shipping label or fully cover return postage.
9. REFUNDS PROCESS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original payment method within 5 to 10
business days. Please keep in mind that it may take some time for your bank or credit card company to
process and post the refund to your statement.

Contact Information
If you have any questions or require support regarding our Return and Refund Policy, please reach out to
us:
Entity Name: Laurel Harbor Group LLC
Mailing Address: 1050 Walnut St Suite 340, Boulder, CO 80302, US
Email: HeidingerNorkaitis247@hotmail.com
Store URL: mc13c0-8m.myshopify.com